On-site IT Support
A qualified engineer at your site to resolve end-user issues, follow your runbook and report back to your service desk.
- Ticket-based on-site visits
- VIP and executive support
- User onboarding and offboarding on site
Services
IT Field Services in Breda and West Brabant
Smart hands, desktop support, network work, rollouts, site surveys and break/fix, delivered on site by a local engineer. Book a single visit or a dedicated engineer for up to twelve months.
End User Computing
Hands-on desktop and EUC support for offices, branches and hybrid workers in Breda and West Brabant, delivered to your process and ticketing standards.
End User Computing: details, pricing and FAQDesktop and EUC Support
Desktop support for Windows and macOS endpoints, docking stations, monitors and peripherals.
- OS and application troubleshooting
- Peripheral and docking setup
- Hardware checks and swaps
IMAC Services
Install, move, add and change requests for workplaces, handled as single tickets or in planned batches.
- New starter workplace setup
- Desk and device moves
- Peripheral adds and changes
Printer and Peripheral Support
Installation, configuration and first-line troubleshooting of printers, scanners, label printers and peripherals.
- Printer deployment and driver setup
- Network printer connectivity
- Consumable and part swaps
Meeting Room and AV Setup
Installation and checks of meeting room displays, video conferencing kits and room booking panels.
- Display and camera installation
- Teams or Zoom room kit setup to your guide
- Pre-meeting room checks
POS Support
On-site support for retail and hospitality point-of-sale hardware, including terminals, receipt printers and scanners.
- POS terminal swaps
- Receipt printer and scanner replacement
- Store opening and refit support
Network Smart Hands
Smart hands and remote hands for offices, comms rooms and data centres. Your network team stays in control; we are your hands on site.
Network Smart Hands: details, pricing and FAQSmart Hands / Remote Hands
Physical tasks performed under remote direction: console access, power cycles, visual checks, photos and rack work.
- Console and out-of-band access
- Power cycles and LED checks
- Visual inspection with photos
Network Troubleshooting
Structured on-site diagnosis of LAN, Wi-Fi and WAN edge issues, working alongside your remote engineers.
- Link and port testing
- Wi-Fi coverage checks
- ISP handover and CPE checks
Switch, Router and Access Point Replacement
Like-for-like replacement or new installation of switches, routers, firewalls and wireless access points.
- Rack, stack and cable
- Config load via console or your remote team
- Label, photograph and document
Cabling and Patching
Patching, cable tracing, testing and labelling in offices, comms rooms and data centre racks.
- Patch panel and port changes
- Cable testing and tracing
- Labelling to your standard
Deployments and Rollouts
IT rollouts in Breda and West Brabant, from a single office refresh to multi-site rollouts in the region, with consistent execution and reporting per site.
Deployments and Rollouts: details, pricing and FAQLaptop Deployment and Reimaging
Staging, imaging or Autopilot enrolment, data migration support and hand-over of laptops and desktops to end users.
- Device staging and imaging
- Autopilot / Intune enrolment support
- User hand-over and sign-off
IT Equipment Installation
Installation of workstations, displays, network equipment and other IT hardware.
- Unboxing and installation
- Cable management
- Functional testing and sign-off
Multi-site Rollouts
Planned rollouts across multiple Dutch locations, with a single point of contact and a report for every site.
- Site scheduling
- Repeatable per-site runbooks
- Progress and exception reporting
Office IT Moves
Decommissioning, moving and recommissioning IT equipment for office moves, consolidations and refurbishments.
- Pre-move inventory and labelling
- Disconnect, move and reconnect
- Post-move user checks
Device Decommissioning and Collection
Collecting, logging and preparing old devices for wipe, return or disposal according to your process.
- Serial number logging
- Wipe with your tooling
- Hand-over to your disposal or leasing partner
Break/Fix
Break/fix support for hardware vendors, maintainers and MSPs who need a reliable field engineer to attend, replace and report.
Break/Fix: details, pricing and FAQBreak/Fix Support
Attend on site, diagnose and resolve hardware faults according to your service levels and escalation path.
- Fault diagnosis on site
- Parts-on-site replacement
- Defective part return handling
Hardware Replacement
Replacement of failed components and devices such as disks, PSUs, memory, displays, keyboards and complete units.
- Component and FRU swaps
- Serial number capture
- Before and after photos
Infrastructure Support
Site surveys, asset audits and comms room work, documented in a format your team can use for planning and CMDB updates.
Infrastructure Support: details, pricing and FAQSite Surveys
Pre-project surveys of offices, comms rooms and stores, with photos, inventories and findings.
- Comms room and rack photos
- Equipment and cabling inventory
- Power, space and access checks
Asset Inventory
Physical audits of IT assets with serial numbers, locations and condition, delivered in a format your CMDB can import.
- Serial and asset tag capture
- Location and condition records
- Export to CSV or your template
Comms Room and Rack Work
Rack installation, cable management, labelling and tidy-up of comms rooms and server rooms.
- Rack and stack
- Cable management and labelling
- Power and UPS visual checks
Temporary and Long-Term Support
On-site IT coverage for a day, a week or a full year. Suitable for absence cover, projects, recurring visits and an ongoing local presence.
Temporary and Long-Term Support: details, pricing and FAQProject Support
A dedicated on-site engineer for the duration of your project, working to your plan and reporting to your project lead.
- Fixed or flexible schedules
- Daily progress updates
- Hand-over documentation
Temporary On-site IT Coverage
Planned on-site coverage for leave, peak periods or vacancies, from a few days up to twelve months.
- Full-time or part-time presence
- Absence and vacancy cover
- 3, 6 and 12-month assignments
Recurring Site Visits
Scheduled visits on a fixed day each week or month for tickets, checks and small projects.
- Fixed weekly or monthly day
- Ticket backlog clearance
- Routine checks and reporting
Assignment durations
Short visits and long-term on-site contracts
We accept both. Book an engineer for a two-hour smart hands task, a week-long rollout or a twelve-month on-site assignment.
- ShortOne-off visit
- ShortUp to 2 hours
- ShortHalf day
- ShortFull day
- ProjectMultiple days
- ProjectOne week
- ProjectMultiple weeks
- ProjectOne month
- Long-termThree months
- Long-termSix months
- Long-termTwelve months
- FlexibleCustom duration
Who we work with
Companies that need a reliable engineer in the Netherlands without hiring permanent local staff.
- International MSPs
- US and UK IT service providers
- European IT companies
- System integrators
- Hardware vendors and maintainers
- Companies with offices or customers in the Netherlands
Service completion report
Every assignment is documented
After each visit you receive a completion report you can attach to your ticket or forward to your end customer. Report fields can follow your own template.
- Arrival and departure time
- Work completed, step by step
- Serial numbers of removed and installed equipment
- Issues found and follow-up recommendations
- Photos where required
- Completion status and site sign-off
Service completion report
Example · Switch replacement
- Arrival
- 09:02
- Departure
- 11:18
- On site
- 2h 16m
Work completed
- Replaced access switch, stack member 2
- Re-patched 24 ports to the supplied port map
- Uplinks verified with remote network team
Serial numbers
RemovedSN-XXXX-0412
InstalledSN-XXXX-7731
Issues found
Damaged patch lead on port 17, replaced from site stock.
4 photos attached
Have an on-site task that is not listed?
Many assignments combine several services. Describe the scope and we will confirm whether and how we can deliver it.