On-site IT Support
A qualified engineer at your site to resolve end-user issues, follow your runbook and report back to your service desk.
- Ticket-based on-site visits
- VIP and executive support
- User onboarding and offboarding on site
End User Computing
Desktop Support and End User Computing in Breda and West Brabant
Hands-on IT support for users, devices and meeting rooms at your Dutch offices and branches. Our engineer works to your service desk's process and closes every visit with a report.
Services
End User Computing services
Hands-on desktop and EUC support for offices, branches and hybrid workers in Breda and West Brabant, delivered to your process and ticketing standards.
Desktop and EUC Support
Desktop support for Windows and macOS endpoints, docking stations, monitors and peripherals.
- OS and application troubleshooting
- Peripheral and docking setup
- Hardware checks and swaps
IMAC Services
Install, move, add and change requests for workplaces, handled as single tickets or in planned batches.
- New starter workplace setup
- Desk and device moves
- Peripheral adds and changes
Printer and Peripheral Support
Installation, configuration and first-line troubleshooting of printers, scanners, label printers and peripherals.
- Printer deployment and driver setup
- Network printer connectivity
- Consumable and part swaps
Meeting Room and AV Setup
Installation and checks of meeting room displays, video conferencing kits and room booking panels.
- Display and camera installation
- Teams or Zoom room kit setup to your guide
- Pre-meeting room checks
POS Support
On-site support for retail and hospitality point-of-sale hardware, including terminals, receipt printers and scanners.
- POS terminal swaps
- Receipt printer and scanner replacement
- Store opening and refit support
Typical situations
When customers book this service
- Your service desk has tickets at a Dutch office that cannot be fixed remotely
- New starters need a workplace and a device handed over in person
- An executive needs reliable, discreet desk-side support
- Meeting rooms must be installed or checked before an important event
- Stores need POS hardware swapped outside opening hours
What you receive
- Tickets resolved on site and updated with your reference
- Device and peripheral details, including serial numbers
- Clear notes on anything that needs follow-up
- A completion report for every visit
Every assignment closes with a service completion report.
How it works
From request to completion report
Submit your requirement
Send the site address, date, time window, scope of work and any runbooks through the request form.
Receive confirmation and quote
We confirm availability, clarify the scope where needed and send a clear quote before any work is booked.
Engineer attends on site
The engineer arrives in the agreed window, follows your instructions and stays in contact with your remote team.
Receive completion report
You receive a service report with times, work completed, serial numbers, issues found and photos where required.
Have this ready when you request
- Site address, on-site contact and access details
- Preferred date and time window
- Number of users or devices affected
- Ticket numbers and a short description per issue
- Admin access or a remote support contact
Pricing
Starting prices
Excluding VAT. Travel may be charged depending on location. Every request receives a written quote.
Up to 2 hours
from€225
per visit
Troubleshooting, installations and smart hands tasks that need a little more time.
- Up to 2 hours on site
- Coordination with your remote team
- Completion report
Half day
from€345
up to 4 hours
Small deployments, several tickets on one site or a scheduled maintenance window.
- Up to 4 hours on site
- Multiple tasks on one site
- Completion report
Full day
from€495
up to 8 hours
Rollout days, office moves, network replacements and larger on-site workloads.
- Up to 8 hours on site
- Multiple tasks and users
- Detailed completion report
FAQ
Questions about end user computing
Can your engineer work in our ticketing system?
Usually we work from your ticket references and update your team by email, phone or Teams. If you want the engineer to update tickets directly, you can provide access to your tool for the assignment.
Do you support both Windows and macOS?
Yes. Engineers support Windows and macOS endpoints, peripherals and common business applications, following your runbooks for anything specific to your environment.
Can we book a recurring desk-side support day?
Yes. A fixed day per week or per month at your office is a common arrangement, priced per agreement.
Related services
Need an engineer for this near Breda?
Send us the location, date and scope. You receive a confirmation and a clear quote before anything is booked.