Smart Hands / Remote Hands
Physical tasks performed under remote direction: console access, power cycles, visual checks, photos and rack work.
- Console and out-of-band access
- Power cycles and LED checks
- Visual inspection with photos
Network Smart Hands
Smart Hands and Remote Hands in Breda and West Brabant
Your network team stays in control. Our engineer is your hands on site in offices, comms rooms and data centres, working under your direction and documenting every step.
Services
Network Smart Hands services
Smart hands and remote hands for offices, comms rooms and data centres. Your network team stays in control; we are your hands on site.
Network Troubleshooting
Structured on-site diagnosis of LAN, Wi-Fi and WAN edge issues, working alongside your remote engineers.
- Link and port testing
- Wi-Fi coverage checks
- ISP handover and CPE checks
Switch, Router and Access Point Replacement
Like-for-like replacement or new installation of switches, routers, firewalls and wireless access points.
- Rack, stack and cable
- Config load via console or your remote team
- Label, photograph and document
Cabling and Patching
Patching, cable tracing, testing and labelling in offices, comms rooms and data centre racks.
- Patch panel and port changes
- Cable testing and tracing
- Labelling to your standard
Typical situations
When customers book this service
- A switch, firewall or access point has failed and needs a like-for-like swap
- Your NOC needs console access or a power cycle at a remote site
- New network hardware must be racked, cabled and labelled for remote configuration
- A link is down and someone has to check cabling, patching and the ISP handover
- A comms room needs tracing and documenting before a project
What you receive
- Work performed step by step under your remote guidance
- Before and after photos of racks and patching
- Serial numbers of removed and installed hardware
- Port and patching changes recorded
- A completion report including issues found
Every assignment closes with a service completion report.
How it works
From request to completion report
Submit your requirement
Send the site address, date, time window, scope of work and any runbooks through the request form.
Receive confirmation and quote
We confirm availability, clarify the scope where needed and send a clear quote before any work is booked.
Engineer attends on site
The engineer arrives in the agreed window, follows your instructions and stays in contact with your remote team.
Receive completion report
You receive a service report with times, work completed, serial numbers, issues found and photos where required.
Have this ready when you request
- Site address, on-site contact and access details
- Preferred date and time window
- Equipment model and rack location
- Port map or patching instructions
- Remote engineer contact for console and configuration
- Access to the comms room
Pricing
Starting prices
Excluding VAT. Travel may be charged depending on location. Every request receives a written quote.
On-site call-out
from€175
per visit
A short visit for a clearly scoped task such as a swap, a check or a power cycle.
- Single defined task
- Photos where required
- Completion report
Up to 2 hours
from€225
per visit
Troubleshooting, installations and smart hands tasks that need a little more time.
- Up to 2 hours on site
- Coordination with your remote team
- Completion report
Half day
from€345
up to 4 hours
Small deployments, several tickets on one site or a scheduled maintenance window.
- Up to 4 hours on site
- Multiple tasks on one site
- Completion report
FAQ
Questions about network smart hands
Does the engineer configure the equipment?
Typically your remote team handles configuration while our engineer provides console access, cabling and the physical work. Basic configuration from your written instructions can be agreed in advance.
Can you work in data centres?
Yes, with access arranged by you or the data centre operator. Share the access procedure, ticket numbers and any induction requirements in your request.
What do you need for a hardware swap?
The replacement unit on site, the device location, a port map or photos, and a remote contact for configuration and verification.
Related services
Need an engineer for this near Breda?
Send us the location, date and scope. You receive a confirmation and a clear quote before anything is booked.