Break/Fix Support
Attend on site, diagnose and resolve hardware faults according to your service levels and escalation path.
- Fault diagnosis on site
- Parts-on-site replacement
- Defective part return handling
Break/Fix
Break/Fix Field Engineers in Breda and West Brabant
When hardware fails at a Dutch site, an engineer attends, diagnoses, replaces and reports back, following your escalation path and parts process.
Services
Break/Fix services
Break/fix support for hardware vendors, maintainers and MSPs who need a reliable field engineer to attend, replace and report.
Hardware Replacement
Replacement of failed components and devices such as disks, PSUs, memory, displays, keyboards and complete units.
- Component and FRU swaps
- Serial number capture
- Before and after photos
Typical situations
When customers book this service
- A maintainer or vendor needs a field engineer to fit a part shipped to site
- An MSP's client has a failed device that cannot be fixed remotely
- A server disk, PSU or memory module needs replacing in a comms room
- Retail or warehouse hardware fails and has to be swapped
- A device needs on-site diagnosis before parts are ordered
What you receive
- Fault diagnosis and actions taken
- Serial numbers of failed and replacement parts
- Before and after photos
- Defective part packed for return per your RMA instructions
- A completion report with status and follow-up advice
Every assignment closes with a service completion report.
How it works
From request to completion report
Submit your requirement
Send the site address, date, time window, scope of work and any runbooks through the request form.
Receive confirmation and quote
We confirm availability, clarify the scope where needed and send a clear quote before any work is booked.
Engineer attends on site
The engineer arrives in the agreed window, follows your instructions and stays in contact with your remote team.
Receive completion report
You receive a service report with times, work completed, serial numbers, issues found and photos where required.
Have this ready when you request
- Site address, on-site contact and access details
- Preferred date and time window
- Device make, model and serial number
- Whether the replacement part is already on site
- Fault description and any error codes
- Return (RMA) instructions for the failed part
Pricing
Starting prices
Excluding VAT. Travel may be charged depending on location. Every request receives a written quote.
On-site call-out
from€175
per visit
A short visit for a clearly scoped task such as a swap, a check or a power cycle.
- Single defined task
- Photos where required
- Completion report
Up to 2 hours
from€225
per visit
Troubleshooting, installations and smart hands tasks that need a little more time.
- Up to 2 hours on site
- Coordination with your remote team
- Completion report
Half day
from€345
up to 4 hours
Small deployments, several tickets on one site or a scheduled maintenance window.
- Up to 4 hours on site
- Multiple tasks on one site
- Completion report
FAQ
Questions about break/fix
Do you supply the replacement parts?
No. Parts are normally supplied by you, your vendor or your distributor and delivered to site before the visit.
Can you work to our SLA?
Response windows for planned or contracted coverage can be agreed in advance. For ad-hoc requests, availability is confirmed per request.
What if the fault is not the expected part?
The engineer reports the findings to your team on site so you can decide on next steps. Additional time is only used with your approval.
Related services
Need an engineer for this near Breda?
Send us the location, date and scope. You receive a confirmation and a clear quote before anything is booked.